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Date: Mon, 20 Apr 2026 10:05:37 -0500 (CDT)
From: Adobe <demand@info.adobe.com>
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To: norris@clearsoundatlanta.com
Message-ID: <1430828282.29890516.1776697537386@abmktmail-batch1k.marketo.org>
Subject: [Report] Adobe 2026 AI and Digital Trends report
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Explore emerging AI trends and evolving customer behaviors =E2=80=94 straig=
ht from the report.


Meet the AI trends shaping brand engagement.


Generative and agentic AI are reshaping every stage of the customer journey=
 =E2=80=94 and transforming customer behavior. In fact, 60% of organization=
s expect AI-powered service and support to drive breakthrough experiences w=
ithin the next two to three years. To seize this opportunity, brands are ra=
pidly adopting AI tools that can meaningfully improve both customer experie=
nces and business performance.

The 2026 AI and Digital Trends report <https://source.adobe.com/MzYwLUtDSS0=
4MDQAAAGhSmWjXiYtjgmqeHSg5zbaM9Agh75M9s2LYzu1psfeN8N1H0iAdwoa3hRnb_s2zwgjXs=
y8pVc=3D> examines this moment of high ambition and uneven readiness, and o=
utlines what leaders expect next, including real-time prediction, connected=
 journeys, and AI-driven moments that build trust.


Read report <https://source.adobe.com/MzYwLUtDSS04MDQAAAGhSmWjXiYtjgmqeHSg5=
zbaM9Agh75M9s2LYzu1psfeN8N1H0iAdwoa3hRnb_s2zwgjXsy8pVc=3D>


Adobe

Facebook: https://www.facebook.com/AdobeForBusiness
LinkedIn: https://www.linkedin.com/showcase/adobe-for-business/
Instagram: https://www.instagram.com/adobe/
YouTube: https://www.youtube.com/@AdobeDigMktg


Adobe and the Adobe logo are either registered trademarks or trademarks of =
Adobe in the United States and/or other countries. This is not a comprehens=
ive list of all Adobe trademarks. For a full list, refer to the Adobe List =
of Trademarks <[[https://www.adobe.com/legal/permissions/trademarks.html]]>=
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<!-- Marketo variables -->                                                 =
                         =20
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</head>=20
<body id=3D"body" bgcolor=3D"#E4E4E4" style=3D"background-color:#E4E4E4; ma=
rgin:0; padding:0;-webkit-font-smoothing:antialiased;width:100% !important;=
-webkit-text-size-adjust:none;" topmargin=3D"0"><style type=3D"text/css">di=
v#emailPreHeader{ display: none !important; }</style><div id=3D"emailPreHea=
der" style=3D"mso-hide:all; visibility:hidden; opacity:0; color:transparent=
; mso-line-height-rule:exactly; line-height:0; font-size:0px; overflow:hidd=
en; border-width:0; display:none !important;">Explore emerging AI trends an=
d evolving customer behaviors =E2=80=94 straight from the report.</div>=20
<table width=3D"100%" bgcolor=3D"#E4E4E4" style=3D"background-color:#E4E4E4=
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=20
</div> </td>=20
</tr>=20
<tr>=20
<td align=3D"left" valign=3D"middle" style=3D"padding-left:8px;padding-righ=
t:8px;padding-top:47px;padding-bottom:47px;">=20
<table class=3D"logoModule" border=3D"0" cellpadding=3D"0" cellspacing=3D"0=
" role=3D"presentation" style=3D"width:100%;">=20
<tbody>=20
<tr>=20
<td class=3D"Logo_Red" style=3D"line-height: 0px;"> <a href=3D
"https://source.adobe.com/MzYwLUtDSS04MDQAAAGhSmWjX9-p7-dBO9EYciGVzS1Q4wW4m=
IvwVkX2bUYRI3ZC6G0mUmn0utiCzLS8a-tjcSgbxUE=3D" style=3D"display:inline-bloc=
k;"
> <img src=3D"https://engage.adobe.com/rs/360-KCI-804/images/Logo_Red.png" =
alt=3D"Adobe Logo" style=3D"display: block; border: 0; max-height: 40px; ma=
x-width: 380px; height: auto; width: auto;" height=3D"40" width=3D""> </a> =
</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>=20
</tbody>=20
</table>
<table class=3D"module-black mktoModule" id=3D"heading" border=3D"0" cellpa=
dding=3D"0" cellspacing=3D"0" width=3D"100%" data-hex-color=3D"" style=3D"b=
ackground-color: #000000 !important" role=3D"presentation">=20
<tbody>=20
<tr>=20
<td height=3D"0" style=3D"line-height:0px;mso-line-height-rule:exactly;mso-=
line-height:taro-papo;font-size:0px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td>=20
<table style=3D"width: 86%; max-width: 516px;" align=3D"center" border=3D"0=
" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation">=20
<tbody>=20
<tr class=3D"black-module">=20
<td style=3D"padding-left:8px;padding-right:8px;">=20
<table style=3D"width:100%;display: none ; mso-hide: all;" align=3D"left" b=
order=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation">=20
<tbody>=20
<tr>=20
<td class=3D"heading-18 mktoText" id=3D"eyebrowText" style=3D"padding-botto=
m:22px;text-align: Left; font-family:'adobe-clean', Arial, Helvetica, sans-=
serif; font-size:18px; font-weight: 700; line-height: 1; mso-line-height-ru=
le:exactly;letter-spacing: -0.03em;"></td>=20
</tr>=20
</tbody>=20
</table>=20
<table style=3D"width:100%;" align=3D"left" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation">=20
<tbody>=20
<tr>=20
<td class=3D"heading-36 mktoText" id=3D"headingText" style=3D"text-align: L=
eft; font-family:'adobe-clean', Arial, Helvetica, sans-serif; font-size:36p=
x; font-weight: 700; line-height: 0.95; mso-line-height-rule:exactly;letter=
-spacing: -0.03em;"><h1 style=3D"font-weight: 700;">Meet the AI trends shap=
ing brand engagement.<br></h1></td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>=20
<tr>=20
<td height=3D"0" style=3D"line-height:0px;mso-line-height-rule:exactly;mso-=
line-height:taro-papo;font-size:0px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table>
<table class=3D"module-black mktoModule" id=3D"freeTextOrSnippet" border=3D=
"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" data-hex-color=3D"" =
style=3D"background-color: #000000 !important" role=3D"presentation">=20
<tbody>=20
<tr>=20
<td height=3D"25" style=3D"line-height:25px;mso-line-height-rule:exactly;ms=
o-line-height:taro-papo;font-size:25px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td>=20
<table style=3D"width: 86%; max-width: 516px;" align=3D"center" border=3D"0=
" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation">=20
<tbody>=20
<tr class=3D"black-module">=20
<td align=3D"left" class=3D"mktoText" id=3D"textOrSnippet" style=3D"padding=
-left:8px;padding-right:8px; text-align: left; font-family:'adobe-clean', A=
rial, Helvetica, sans-serif; font-size:18px; line-height:25px; mso-line-hei=
ght-rule:exactly;">Generative and agentic AI are reshaping every stage of t=
he customer journey =E2=80=94 and transforming customer behavior. In fact, =
60% of organizations expect AI-powered service and support to drive breakth=
rough experiences within the next two to three years. To seize this opportu=
nity, brands are rapidly adopting AI tools that can meaningfully improve bo=
th customer experiences and business performance.<br><br><em><a href=3D
"https://source.adobe.com/MzYwLUtDSS04MDQAAAGhSmWjX3DBGgzdnoiskJJz6KnXx26r-=
2IXAI_9Oizs_lhrVnzI2Ts2DwGabfA5p3U9W5RH2YI=3D" target=3D"_blank" id=3D""
>The 2026 AI and Digital Trends</a> </em>report examines this moment of hig=
h ambition and uneven readiness, and outlines what leaders expect next, inc=
luding real-time prediction, connected journeys, and AI-driven moments that=
 build trust.</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>=20
<tr>=20
<td height=3D"25" style=3D"line-height:25px;mso-line-height-rule:exactly;ms=
o-line-height:taro-papo;font-size:25px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table>
<table class=3D"module-black mktoModule" id=3D"blueButton4eb48990-c4b4-4202=
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<tbody>=20
<tr>=20
<td align=3D"center" data-proxy=3D"False bgcolor=3D'#000000' style=3D'backg=
round: #000000; background-image: linear-gradient(to right,#000000,#000000)=
' False">=20
<table style=3D"width: 86%; max-width: 516px;" align=3D"center" border=3D"0=
" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation">=20
<tbody>=20
<tr>=20
<td align=3D"left" style=3D"padding-left:8px;padding-right:8px;padding-top:=
 25px; padding-bottom: 25px;">=20
<table width=3D"200" height=3D"40" border=3D"0" align=3D"left" cellpadding=
=3D"0" cellspacing=3D"0" style=3D"width: 200px; height:40px;" role=3D"prese=
ntation">=20
<tbody>=20
<tr>=20
<td align=3D"center" class=3D"buttoncolor" id=3D"button-blue" style=3D"min-=
width:200px;">=20
<!--[if mso]>
<v:roundrect xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:w=3D"urn:schem=
as-microsoft-com:office:word"  style=3D"height:40px; v-text-anchor:middle;w=
idth:200px;" arcsize=3D"100%" strokeweight=3D"1pt" strokecolor=3D"#0265DC" =
fillcolor=3D"#0265DC">
<w:anchorlock/>
<center>
<![endif]-->=20
<div class=3D"button mktoText" id=3D"customBlue17c0348ed-2ead-450e-8a3c-6ec=
1004ee186">=20
<a href=3D
"https://source.adobe.com/MzYwLUtDSS04MDQAAAGhSmWjX3DBGgzdnoiskJJz6KnXx26r-=
2IXAI_9Oizs_lhrVnzI2Ts2DwGabfA5p3U9W5RH2YI=3D"
>Read report</a>=20
</div>=20
<!--[if mso]>
</center>
</v:roundrect>
<![endif]--> </td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>=20
</tbody>=20
</table>
<table class=3D"module-white mktoModule" id=3D"fullwidthimage" border=3D"0"=
 cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" data-hex-color=3D"False=
#000000 !important" role=3D"presentation">=20
<tbody>=20
<tr>=20
<td>=20
<table style=3D"width:100%;max-width: 600px;" align=3D"center" border=3D"0"=
 cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation">=20
<tbody>=20
<tr>=20
<td align=3D"center" style=3D"padding-left:0px;padding-right:0px;">=20
<div class=3D"mktoImg" id=3D"img600" style=3D"line-height: 0px;" mktolockim=
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