In-Reply-To: References: X-Action-Verb: reply X-Referenced-Uid: 1881 Thread-Topic: Last Friday follow up User-Agent: Android X-Blue-Identity: !l=740&o=43&fo=1375&pl=687&po=0&qs=PREFIX&f=HTML&n=Norris%20Wooten%20(CSA)&e=norris%40clearsoundatlanta.com&m=!%3AODJiZWIyNWYtZjNlZC00MTI2LTljNDYtNTkzMzEzN2Y2OGY4%3ASU5CT1guc3BhbQ%3D%3D%3AMTg4MQ%3D%3D%3AANSWERED&p=687&q=SHOW X-Is-Generated-Message-Id: true MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----LKKY095Y3R33EL050IVO4E6S1RPXDB" Content-Transfer-Encoding: 7bit Subject: Re: Last Friday follow up From: "Norris Wooten (CSA)" Date: Thu, 27 Mar 2025 10:28:28 -0400 To: Brooke D'Alessandro Message-ID: <55b6a867-8951-4fca-919b-e40c1ad3842b@clearsoundatlanta.com> ------LKKY095Y3R33EL050IVO4E6S1RPXDB Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thank you for taking the time to share your feedback regarding the event at= Chastain Horse Park=2E I'm truly sorry to hear that the issues with the sc= reen affected your guests' experience=2E We always aim for high standards, = and I understand how frustrating it can be when expectations are not met=2E= =C2=A0 I appreciate your recognition of our team's efforts and your will= ingness to discuss this further=2E I believe a call would be beneficial to = address your concerns and ensure we can provide a smoother experience in th= e future=2E Please let me know your availability, and I=E2=80=99ll do my be= st to accommodate=2E =C2=A0 Thank you once again for your feedback, and I= look forward to speaking with you soon=2E On Mar 27, 2025, 9:21=E2=80= =AFAM, at 9:21=E2=80=AFAM, Brooke D'Alessandro wro= te: >Good morning Norris, > >I hope you=E2=80=99re doing well=2E I wanted t= o share some feedback about the >event >you all helped us with last Friday = and Chastain horse park=2E We were >disappointed with a few issues, particu= larly the screen continuing to >go in >and out during the video and auction= , which affected the experience for >our >guests and lost the attention of = them when it was needed most=2E This is >why >we wanted to do a walk throug= h and added a better package including two >separate technicians per your s= uggestion=2E > >I appreciate your team=E2=80=99s efforts but we were hoping= to have a much >better >experience with the overall outcome=2E > >Please l= et me know if we can hop on a call to discuss further=2E > >Thank you, >Bro= oke D'Alessandro | 770=2E365=2E9040 ------LKKY095Y3R33EL050IVO4E6S1RPXDB Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thank you for taking the= time to share your feedback regarding the event at Chastain Horse Park=2E = I'm truly sorry to hear that the issues with the screen affected your guest= s' experience=2E We always aim for high standards, and I understand how fru= strating it can be when expectations are not met=2E

=C2=A0
I appreciate your recognition of our team's efforts and your willingness = to discuss this further=2E I believe a call would be beneficial to address = your concerns and ensure we can provide a smoother experience in the future= =2E Please let me know your availability, and I=E2=80=99ll do my best to ac= commodate=2E

=C2=A0

Thank you once again for your feedbac= k, and I look forward to speaking with you soon=2E

On Mar 27, 2025, at 9:21=E2=80=AFAM, Brooke D'Alessandro <= brookebdal@gmai= l=2Ecom> wrote:

Good morning Norris,

I hope you=E2=80=99re doing well=2E I wanted to share some feedback about= the event you all helped us with last Friday and Chastain horse park=2E We= were disappointed with a few issues, particularly the screen continuing to= go in and out during the video and auction, which affected the experience = for our guests and lost the attention of them when it was needed most=2E Th= is is why we wanted to do a walk through and added a better package includi= ng two separate technicians per your suggestion=2E 

I appre= ciate your team=E2=80=99s efforts but we were hoping to have a much better = experience with the overall outcome=2E 

Please = let me know if we can hop on a call to discuss further=2E 

Than= k you,

Brooke D'Alessandro | 770=2E365=2E9040

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